Refund and Returns Policy

Last updated: October 22, 2026

At HairFindy, we want you to love every hair accessory you receive. Every order is checked before it is packed and dispatched. If something is not right with your order, this Return & Exchange Policy explains what qualifies, what we need from you and how we will resolve it. Please read it carefully before placing your order.

Quick Summary

• Report any issue within 5 days of receiving your parcel.
• Record a clear, continuous, unedited video while opening your parcel. It is required for all damage, defect, wrong item and missing item claims.
• Returns and exchanges are accepted for damaged, defective, incorrect or missing items.
• Always contact us first. Parcels sent back without prior approval cannot be accepted.

1. Return Window: 5 Days

You must submit your return or exchange request within 5 days of receiving your parcel. Requests made after 5 days will not be accepted, unless otherwise required under the applicable laws of Pakistan.

2. Mandatory Parcel Opening (Unboxing) Video

To protect both you and HairFindy, please record a clear, continuous and unedited video while opening your parcel. Without this video, we may not be able to verify your claim.

Your video should clearly show:

1. The sealed parcel before opening, with the shipping label visible where possible.
2. The complete opening process from start to finish, without cuts, pauses or edits.
3. The product(s) inside the parcel.
4. Any visible damage, defect, incorrect item or missing item.

Tip: Start recording before you touch the seal and keep the parcel in the camera frame the whole time. Please keep the video and all original packaging until your request has been resolved.

3. Return Eligibility

A return may be accepted if, within 5 days of delivery, and supported by your unboxing video:

• You received a damaged product.
• The product has a manufacturing defect.
• You received an incorrect item, such as the wrong product, design or color from what you ordered.
• One or more items are missing from your order.
• The item received is significantly different from the product description.

4. Exchange Eligibility

If you receive a damaged, defective or incorrect item, we can offer an exchange or replacement where possible. Exchanges are subject to stock availability. If the same product is out of stock, we will offer you a suitable alternative or a refund, as applicable.

5. Product Condition Requirements

To be eligible for a return or exchange, the product must be:

• Unused and not worn in hair.
• Not altered, modified, washed or damaged by the customer.
• Returned with all original packaging, tags, accessories and any free items included with the order, where applicable.

6. Damaged, Defective, Incorrect or Missing Items

If your product arrives damaged, defective or incorrect, or if an item is missing, your unboxing video must clearly prove that the issue existed at the time the parcel was opened.

• May qualify: damage, defects or errors that clearly existed when the parcel was delivered and opened, as shown in the video.
• Not eligible: damage that happens after delivery, for example from use, dropping, pulling, heat, water or improper storage.

If sufficient video evidence is not provided, your return or exchange request may be declined, subject to the applicable consumer protection laws of Pakistan.

7. How to Request a Return or Exchange

1. Contact us within 5 days of receiving your parcel via WhatsApp or phone at +92 301 1781534 or by email at hairfindy@gmail.com.
2. Share your order number, the product name and the reason for your request.
3. Send your unboxing video, plus clear photos of the product and packaging if requested.
4. Our team will review your request within 2–3 business days and let you know the outcome.
5. If approved, we will share return instructions and arrange your exchange, replacement or refund.

Please do not send any product back without contacting us first. Parcels returned without prior approval may not be accepted.

8. Refund Process

A refund may be approved when:

• A damaged, defective, incorrect or missing item is confirmed and a replacement or exchange is not available, or
• An order is cancelled before it has been dispatched.

Approved refunds are processed through Bank Transfer, Easypaisa or JazzCash. For Cash on Delivery orders, we will ask you for your preferred refund account details. Refunds are usually completed within 5–10 business days after approval, although timing may vary depending on the payment method. If you have not received an approved refund within this time, please check your account first and then contact our support team.

9. Order Cancellation

You can cancel an order before it is dispatched by contacting us as soon as possible. Once an order has been dispatched, it can no longer be cancelled and will be handled under this policy.

10. Return Shipping Responsibility

• If the return is due to a damaged, defective, incorrect or missing item confirmed by your unboxing video, HairFindy will cover the return shipping costs.
• For any other approved return, return shipping costs are the customer’s responsibility.
• Original delivery charges are non-refundable, unless the return is due to our error, such as a damaged, defective or incorrect item.

11. Exclusions: Items Not Eligible

Returns or exchanges will not be accepted for:

• Requests made more than 5 days after delivery.
• Damage, defect, incorrect or missing item claims without sufficient unboxing video evidence.
• Products that have been used, worn in hair, altered, modified or washed.
• Damage caused after delivery, including from misuse, improper handling or improper storage.
• Change of mind after delivery.
• Minor color or shade differences caused by screen settings, lighting or photography.
• Natural, minor variations in handmade products.

12. Customer Support

Our team is happy to help with any question about your order, return or exchange. Please reach out to us:

• Phone / WhatsApp: +92 301 1781534
• Email: hairfindy@gmail.com
• Address: Moh. Railway Station, Near Govt Girls Primary School No. 3, Lalian, District Chiniot, Punjab, Pakistan
• Website: hairfindy.com

This policy does not affect any rights you may have under the applicable consumer protection laws of Pakistan.